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Terms & Conditions

All prices detailed on include UK duty and VAT and may be subject to change.

Code of Best Practice on Service Charges

We are committed to the Code of Best Practice on Service Charges, Tips, Gratuities and Cover Charges.

This restaurant adds a discretionary service charge to customers’ bills.

100% of all the discretionary service charge, card or cash tips which you choose to pay is shared between the staff in the restaurant. It is shared out to staff through a system controlled by an independent Tronc Master.

Payment Types

We accept American Express, Switch, Delta, Visa Debit and most major credit cards with the exception of JCB and Diners Club. At the shop, we are operating a cashless till, so only card/online payments will be accepted.

Order Fulfilment

In the event that a product in your order is out of stock or unavailable for dispatch, our shop staff will endeavour to contact you to discuss possible alternatives. If we aren’t able to reach you, an appropriate substitute may be used to complete the order provided we are confident it is comparable in quality and value. In such instances, should the substitute product not meet your requirements, please let us know before/at the time of delivery and we will be happy to either exchange it for a suitable alternative or offer you a refund.


Data Protection & Website Usage

Brawn abides by data protection laws regarding retention and use of personal customer information. We will not pass your information to others for marketing purposes.

We hope you enjoy browsing and buying from our online shop, which we hope is as user friendly as possible. All online platforms suffer from technical gremlins from time to time but we will endeavour to fix any problems as soon as practically possible.

Customer Feedback & Complaints

We want you to be completely satisfied with your purchases and your customer service experience, both online and through any interaction with our shop team.

If you have any feedback, good or bad, about the website, products purchased or the service you receive, please don’t hesitate to
contact us via:

Telephone: 0207 729 5692

All website content is copyrighted to
Columbia Road Restaurant LLP, Trading t/a Brawn.